Digital Service Delivery Policy
Effective date: August 2026
Pamoja Trips provides access to digital services only — no physical goods are shipped.
When access is granted
- Explorer and Organizer access is granted after successful payment confirmation and entitlement creation.
- Professional access is granted after confirmed subscription activation.
Electronic delivery
All delivery is electronic. Access is provided through your $Pamoja Trips account or, for travelers, through a secure access link.
No physical product
No physical product is shipped. Physical-product delivery and returns do not apply. See our Return Policy.
Processing state
Access may briefly remain in a processing state while Stripe confirmation is reconciled. During this time the purchase is safe — confirmation typically completes within seconds.
Verify My Payment
If entitlement has not been granted after you completed payment, use the "Verify My Payment" option where available. It checks the authoritative payment status and repairs any missing access without forcing approval or bypassing Stripe.
Contact support
If access is still not granted after verifying, contact support@PamojaTrips.com or visit our Contact & Support page.